We follow PARENT company policies.
Privacy Policy
Privacy Policy
EduLab, Inc.
Representative Director Manabu Hiromi
Established on September 1, 2016
EduLab, Inc. (hereinafter, “the Company”) aims to contribute to society by providing educational services that utilize cutting-edge educational measurement technology and IT technology, and by supporting the educational activities and human resource development of schools and companies, as well as individual learning activities.
All personnel engaged in the business of our company (hereinafter referred to as “employees”) will comply with laws and regulations, national guidelines and other standards regarding the handling of personal information, and will handle personal information accurately and safely, thereby managing the information of customers, employees and all other related parties appropriately and living up to their trust.
In particular, with regard to the handling of customers’ personal information in our main business area, educational services via the Internet, we will take the utmost care to avoid accidents, and will proactively disclose and disseminate information regarding our handling of personal information to avoid causing customers anxiety or doubt.
- Basic Policy
We will acquire, use and provide personal information appropriately according to the nature of our business.
(a) Identifying the purpose of use of personal information
When handling personal information, we will specify the purpose of its use (hereinafter referred to as the “purpose of use”) as specifically as possible.
(b) Handling of personal information
When handling personal information, we will not handle the personal information beyond the scope necessary to achieve the specified purpose of use (hereinafter referred to as “unintended use”). We will also take measures to prevent any “unintended use.”
- Compliance with Laws and Regulations
All employees will comply with laws, regulations, national guidelines and other standards regarding the handling of personal information.
- Safety Measures
We will take measures to prevent and correct the leakage, loss, or damage of personal information. For this reason, we will analyze the risks involved in each operation that handles personal information, and in order to take appropriate safety measures, we will stipulate and implement safety measures in our personal information protection management system.
- Complaints and Inquiries
We respect the rights of individuals regarding their personal information, and will respond promptly and appropriately to complaints and inquiries regarding personal information.
- About Continuous Improvement
We will continually review and improve our personal information protection management system so that it can respond to changes in our business operations and social conditions.
Personal Information Inquiry Desk
[Inquiries regarding our handling of personal information]
If you have any complaints or inquiries regarding our handling of personal information, please contact us at the address below.
EduLab, Inc. Complaints and inquiries regarding the handling of personal information
Phone: +91-8888780183
9:00am – 6:00pm (Excluding Saturdays, Sundays, national holidays, and the New Year holidays), IST
E-mail: info@jiem.in
How we handle personal information
EduLab, Inc.
Personal Information Manager
Established on September 1, 2016
Revised on December 5, 2017
Revised on March 22, 2019
Handling of Personal Information
- Personal information held and its purpose of use
The personal information held by our company and the purpose of its use are as follows: When obtaining written personal information directly from an individual, we will clearly indicate the purpose of use each time. In addition, when acquiring personal information directly or indirectly through other means, it will be handled within the scope of the following purposes of use, unless a specific purpose of use is specified. However, the Company may make changes to the information within the scope that is reasonably deemed to be related to the following purposes of use, and in the event of such changes, the Company will notify the individual or make an announcement thereof in a manner separately specified by the Company.
If you do not wish to provide your personal information to us, you may choose not to provide it at your own discretion. However, please note that in that case, we may not be able to achieve the stated purposes of use.
Personal information held | Purpose of Use |
Personal information of those who have made inquiries or consultations |
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Personal information regarding the person requesting the materials, etc. |
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Personal information obtained from business partners and sales activities |
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Personal information about visitors to our company |
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Personal information handled in the course of commissioned business |
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Personal information handled in PR and IR activities |
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Personal information of job applicants |
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Employee personal information |
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Shareholders’ personal information |
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2. Use of Personal Information
Personal information will be used within the scope of the purposes of use clearly indicated to the individual. In addition, if we use the information beyond the scope of the intended purpose, we will contact you and use it only with your prior consent.
3. Disclosure and provision of personal information to third parties
We will properly manage personal information and will not disclose or provide it to third parties without the prior consent of the individual. However, this does not include any of the following cases:
1. When required by law.
2. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the consent of the individual.
3. When it is particularly necessary for the improvement of public health or the promotion of healthy child development and it is difficult to obtain the consent of the individual.
4. When it is necessary to cooperate with a national government organ, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual’s consent is likely to impede the performance of those duties. The following cases will not be considered as third parties as described above.
2. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the consent of the individual.
3. When it is particularly necessary for the improvement of public health or the promotion of healthy child development and it is difficult to obtain the consent of the individual.
4. When it is necessary to cooperate with a national government organ, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual’s consent is likely to impede the performance of those duties. The following cases will not be considered as third parties as described above.
a. When personal information is provided as a result of the Company outsourcing all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use.
b. When personal information is provided in connection with business succession due to merger or other reasons.
c. When personal information is used jointly with a specific person, the individual is notified in advance or made easily accessible to the individual of that fact, the items of personal information to be used jointly, the scope of those who will use the personal information jointly, the purpose of those who will use the personal information, and the name or title of the person responsible for managing the personal information.
Currently, we do not share personal information. If we jointly use personal information in the future, we will clearly state the following:
- Items of personal information to be jointly used
- Scope of joint users
- Purpose of joint use
- Person responsible for managing jointly used personal information
Inquiries regarding the handling of personal information
Please contact the “Contact for Inquiries Regarding the Handling of Personal Information” below for any comments, inquiries, complaints, etc. regarding our handling of personal information.
<Contact point for inquiries regarding the handling of personal information>
[EduLab, Inc., Complaints and Inquiries Reception Desk regarding the Handling of Personal Information]
- Phone
+91-8888780183
(9:00am – 6:00pm excluding Saturdays, Sundays, national holidays and company designated holidays, IST)
- *We may record your phone call in order to understand the details accurately.
- *Please provide your phone number so that we can respond to your inquiry. If your number is set to withhold, please add “186” to the beginning of the phone number before calling.
Office No: 215, City Point, Boat Club Road, Bund Garden, Sangamvadi, Pune- 411001
EduLab, Inc. Complaints and inquiries regarding the handling of personal information
Procedures for disclosure, correction, deletion and suspension of use
We will respond appropriately to requests from individuals or their agents regarding the purpose of use of personal information held by our company, disclosure, correction, addition, deletion, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as “disclosure, etc.”).
The personal information that we respond to requests for disclosure, etc. is all or part of a collection of information that has been systematically organized to be easily searchable, and is personal information for which we have the right to comply with requests for disclosure, etc. (“retained personal data” as defined by the Personal Information Protection Act).
Please note that personal information handled in the course of business entrusted to our company is not subject to this policy as we do not have the authority to disclose it.
- How to request disclosure, etc.
Please contact our inquiry desk that was notified to you when you provided your personal information. If you are making a request on behalf of someone else or are unsure of who to contact, please contact the EduLab, Inc. Personal Information Handling Complaints and Inquiries Reception Desk listed below by telephone or mail.
EduLab, Inc. Complaints and inquiries regarding the handling of personal information
*Please note that we cannot respond to inquiries or requests in person at our office.
<Specific examples of reception desks for inquiries, etc.>
For job applicants, please contact us via the contact details on the recruitment information page.
The business partner will provide the business partner information to our company and the department in charge at the time of providing it.
2. Disclosure of personal information or notification of purpose of use
- Notification of disclosure or purpose of use
If you request the disclosure or notification of the purpose of use of your own personal information, in order to prevent the leakage of personal information to a third party, we will disclose or notify you of your personal information held by our company only after we have confirmed, in a manner specified by our company, that the request has been made by you or an agent with appropriate authority to do so.
2. Request for disclosure or notification of purpose of use
If you request disclosure or notification of the purpose of use by telephone or mail, the person in charge of complaints and inquiries regarding the handling of personal information at EduLab, Inc. will mail you a designated “Request for Disclosure, etc. of Personal Information” and a reply envelope. After filling out the necessary information, please return it by registered mail together with the required identity verification documents (or, if you are acting as an agent, a document verifying your identity) and postage fees (stamps equivalent to 1,000 yen).
3. Disclosure or notification method
Disclosure or notification will be made by certified mail to the address confirmed by your identity document (or to the address of the agent, if the request is made by an agent).
4. Reasons for non-disclosure, etc.
Please note that we will not be able to comply with requests for disclosure or notification in the following cases.
If we are unable to comply with your request for disclosure or notification of the purpose of use, we will notify you by certified mail, clearly indicating the reason. Please note that we will use the postage stamp enclosed with the request form for personal information disclosure, etc. to send the notification.
a. If we are unable to verify your identity or authority to act on your behalf.
b. If there are any errors in the information provided on the “Personal Information Disclosure Request Form.”
c. If the personal information has already been disposed of or erased.
d. When the personal information requested for disclosure is not information that our company has the authority to disclose or when the subject of the disclosure request cannot be identified.
e. When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party.
f. When there is a risk of causing significant disruption to the proper performance of our business.
g. When it would violate other laws and regulations.
h. If there is a risk of infringing our rights or legitimate interests by informing the individual of the purpose of use or by making it public.
i. When it is necessary to cooperate with a national government agency or local public entity in carrying out duties prescribed by law, and informing the individual of the purpose of use may impede the performance of those duties.
j. When the purpose of use is deemed clear given the circumstances of acquisition.
For details about disclosure requests, please refer to “Detailed Procedures for Disclosure Requests.”
3. Correction, addition or deletion, suspension of use, erasure, and suspension of provision to third parties
1. Corrections, additions, or deletions (hereinafter referred to as “corrections, etc.”)
Regarding requests for corrections etc. in the event of errors or changes in your personal information, in order to prevent tampering with your personal information by a third party, we will only make corrections etc. if we can verify that the request is made by you or your agent using methods specified by our company.
However, please note that we may not be able to make corrections if special procedures are prescribed by other laws and regulations, if corrections are not necessary in light of the purpose of use, or if the errors or changes you point out are not recognized as facts.
2. Suspension of use, deletion, and suspension of provision to third parties (hereinafter referred to as “suspension of use, etc.”)
Regarding requests for suspension of use, etc., in order to prevent tampering with your personal information by a third party, we will only suspend use, etc. if we can verify that the request is made by you yourself using methods specified by our company.
However, please note that we may not be able to comply with requests to suspend use, etc. in the following cases.
a. When a request is made to suspend use for reasons other than violation of restrictions on purpose of use, proper acquisition, or restrictions on provision.
b. If your indication that there is a violation of restrictions on purpose of use, proper acquisition, or restrictions on provision is incorrect.
c. When the violation can be remedied by, for example, suspending the use of part of the personal information concerned.
d. When it is difficult to suspend use, etc., and we take alternative measures necessary to protect the rights and interests of the individual.
e. When it would cost a lot of money or it would be difficult for us to suspend use, etc., and we take alternative measures necessary to protect your rights and interests.
Detailed procedures for disclosure requests
If you wish to request the disclosure, etc. of personal information held by our company, please follow the procedure below.
1. Procedures for notification of disclosure or purpose of use
a. Mailing of requests for disclosure of personal information, etc.
After receiving your request, the EduLab, Inc. Personal Information Handling Complaints and Inquiries Reception Desk will mail you a designated “Personal Information Disclosure Request Form” and a reply envelope based on the contents of your request. After filling out the necessary information, please return it by registered mail together with the identity verification documents listed in (2) and (3) below (or, if you are acting as an agent, the identity verification documents for the agent) and the postage fee listed in (4) below (stamps equivalent to 1,000 yen).
EduLab, Inc. Complaints and inquiries regarding the handling of personal information
b. Identification documents
If you are making a request in person, please enclose the following documents to verify your identity.
- Resident registration card (does not include registered domicile, family information, or personal number) The same applies below.)
c. Documents verifying the identity of the agent
[1] If you are making a request on behalf of another person, please enclose the following documents to verify your identity and authority to act on your behalf:
- Residence certificate of the person in question and their representative
d. Documents verifying the identity of the agent
[1] If you are making a request on behalf of another person, please enclose the following documents to verify your identity and authority to act on your behalf:
- Residence certificate of the person in question and their representative
[2] In addition to the documents listed above, please enclose one of the following documents to verify your authority to act on behalf of the other party:
- In the case of a representative who has been specifically authorized by the person in question, a letter of attorney and a seal certificate bearing the person’s official seal, indicating that the representative has been authorized by the person in question
- In the case of a legal representative, a document such as a family register verifying that the person is a legal representative
- *Please submit a certificate of residence that shows your current address.
- *For documents such as resident registration cards and family registers that list your permanent domicile and family information, please be so kind as to black out the “permanent domicile,” “family information,” and “individual number” sections so that they are not visible.
e. Postage fee
Please enclose 1,000 yen in postage stamps (the actual cost of certified mail) with each request as postage fee.
The breakdown of the 1,000 yen fee is 82 yen for postage, 430 yen for registered mail, 310 yen for delivery confirmation, and 178 yen for our administrative processing fee.
If the fee is insufficient or not enclosed, we will contact you to inform you, but please note that if payment is not made within the specified period, the request for disclosure will be treated as if it had not been made.
f. Method of notifying disclosure or purpose of use
The disclosure or notification will be made by certified mail to the address shown on your resident’s card or other such document (or, in the case of a request made by an agent, the address on the agent’s resident’s card or other such document).
Please note that even if the notification documents sent by our company using the above methods are returned due to undeliverable status, the disclosure or notification procedure will be considered completed.
g. Handling of personal information acquired in response to requests for disclosure or notification of purpose of use
We will use it to the extent necessary to respond to requests for disclosure or notification of purpose of use.
Please note that we cannot return any documents such as your residence certificate that you send to us in order to process a request for disclosure or notification of the purpose of use.
The “Request for Personal Information Disclosure, etc.” and any documents you submit, such as your resident’s card, will be retained for the period necessary to notify you of disclosure, non-disclosure, or purpose of use, and then disposed of in an appropriate manner.
2. When requesting correction, addition or deletion, suspension of use, erasure, or suspension of provision to a third party
If you wish to request correction, addition, or deletion, suspension of use, erasure, or suspension of provision to a third party of personal information held by our Group, please make your request as follows.
1. How to claim
Please fill in the necessary information on the “Request for Correction, etc. of Personal Information” form that will be enclosed with the notification from the EduLab, Inc. Personal Information Handling Complaints and Inquiries Reception Department and send it by registered mail to the EduLab, Inc. Personal Information Handling Complaints and Inquiries Reception Department.
EduLab, Inc. Complaints and inquiries regarding the handling of personal information
2. Notification method from EduLab, Inc. regarding complaints and inquiries regarding the handling of personal information
We will notify you or your agent by mail.
3. Others
The handling of personal information obtained in connection with your request, including identity verification documents, proxy verification documents, postage fees, etc. will conform to the procedures for disclosure or notification of purpose of use.
3. Handling of anonymously processed information
- Creation of anonymously processed information
When we create anonymously processed information (information about an individual obtained by taking measures prescribed by law to process personal information so that a specific individual cannot be identified and the personal information cannot be restored) for the purpose of research, development, improving services, etc., we will take the following measures.
- Proper processing must be carried out in accordance with legal standards.
- Take safety control measures to prevent leakage of deleted information and information regarding processing methods in accordance with standards prescribed by law.
- Publicize the items of information contained in the anonymously processed information you have created.
- Not to take any action to identify the individual whose personal information was originally created
2. Creation of anonymously processed information
We use anonymously processed information within the scope of the purposes of research, development, and improving our services. When using anonymously processed information, we will not compare it with other information for the purpose of identifying (re-identifying) the individual to whom the original personal information pertains.
3. Provision of anonymously processed information
When providing anonymously processed information to a third party for the purposes of research, development, and service improvement, etc., the Company will publicly announce the items of personal information contained in the anonymously processed information to be provided and the method of provision, and will clearly indicate to the third party that the information to be provided is anonymously processed information.
4. Provision of anonymously processed information
Please see here (https://www.edulab-inc.com/privacy/pdf/anonymize.pdf) for the items of information contained in the anonymously processed information we create, the items of information contained in the anonymously processed information we provide to third parties, and the method of provision.
Data Classification: PUBLIC
About Us
JIEM India is one of the leading assessment and research company across the World. We have expertise in Educational assessments, and we have experience working with Country and State Government. We provide end-to-end customized solutions on large scale.
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Address :- Office No: 215, City Point, Boat Club Road, Bund Garden, Sangamvadi, Pune- 411001
Email:- info@jiem.in
